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Luton Airport: The tool that shows if you're entitled to compensation if your flight's cancelled

Luton Airport: The tool that shows if you’re entitled to compensation if your flight’s cancelled

Holidaymakers are still being hit with cancelled and delayed flights across the UK as the travel chaos rumbles on. Luton Airport had a power outage last week, which impacted some flights and caused them to be diverted to some airports.

And budget airline easyJet, which also flies out of Luton, recently announced it is axing around 40 flights a day nationwide as it tries to gain control of a situation which has seen a shortage of staff hit the aviation industry. But, if your flight has been cancelled, you may be entitled to compensation.

Travellers can find out if they could get some or all of their money back using a handy compensation calculator on the Luton Airport Guide website. In a bid to make your life easier, we’ve done some research into this tool and this is what we found.

Read more: How to avoid the railway strikes when travelling to Luton Airport next week

How do I use the calculator?

According to the website, holidaymakers may be able to claim up to €600 (£513) of compensation if your flight has been delayed, cancelled or if you have been denied boarding in the last six years. To find out if you’re eligible, you need to select if your flight was delayed, cancelled, you missed your connection or were denied boarding.

You must enter what airport you were flying from and to, your departure date and airline. Finally, you need to submit your application.

“If you’ve taken out separate travel insurance, check with your provider to see if you’re flight is covered,” the page reads. Passengers can also download a travel app, Colibra, which promises travellers their money back whether the delay or cancellation is the fault of the airline or not.

“With all the above being said, it’s still possible to claim a smaller portion of compensation for your delayed or cancelled flight with Colibra,” Luton Airport Guide states. “They are able to compensate you if your flight is delayed by more than an hour, so long as you’ve downloaded their app and registered your details prior to your flight time.

“You can claim €20-€100 (£17.10-£85.50) each time your flight is delayed by more than an hour. There’s no need to fill out a claims form or wait months for your compensation. Once your boarding pass has been uploaded, the app does the rest of the work. If you are delayed and owed anything, it’ll be paid to you within 24 hours of landing at your destination.”

What do I do if my flight is cancelled?

If your flight has been cancelled, you have the legal right to either:

  • a full refund – including other flights from the airline that you won’t use in the same booking such as onward or return flights
  • a replacement flight to get you to your destination, according to Citizens Advice

“If you’re part-way through a journey and you don’t want a replacement flight, you also have a right to a flight back to the airport you originally departed from. Ask for a refund or replacement at the airport if you can. If not, you can claim from the airline later.”

You also have a legal right to:

  • help with costs – if the cancellation delays you two or more hours
  • compensation – if you were delayed two or more hours by the replacement flight offered and you were given less than two weeks’ notice

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